You think the key to hiring a great HR leadership team is prioritizing experience - because hard skills like Total Rewards, Talent Management, and L&D are non-negotiable.
But really, the biggest hiring mistakes don’t happen because someone lacks technical skills. They happen because a hire doesn’t have the influence, problem-solving ability, or consultative mindset needed to succeed.
📌 92% of talent professionals say soft skills matter as much as hard skills.
📌 89% of hiring failures happen due to soft skills gaps—not missing experience.
1️⃣ Aptitude – Critical thinking, business acumen, and the ability to connect the dots.
2️⃣ Attitude – Ownership mindset and a refusal to fail.
3️⃣ Appreciation – The drive to grow, instead of “been there, done that” complacency.
One CHRO from our Mastermind shared how hiring a business leader (instead of an HR veteran) for an HRBP role transformed their function. This hire quickly built credibility, took on new responsibilities, and became a key player in executive discussions.
If you just prioritize RSP and hire for AAA qualities, you’ll get a high-performing team that operates at a strategic level—so you can focus on driving business outcomes instead of getting pulled into every meeting.
CHROs are already using this method—don’t get left behind. Get the free course at CHROSchool.com today!
Be well,
Cindy Lu
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