How AI is Reshaping the Role of CHROs & Chief People Officers With Jamie Mackenzie, IBM
In this vlog interview, I sat down with Jamie Mackenzie, HR and Talent Transformation Advisory Lead at IBM, to discuss how AI and automation are transforming the role of CHROs and Chief People Officers.
You'll learn about the four key types of AI and automation impacting HR and talent management today:
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Robotic Process Automation (RPA) – Automates repetitive, structured tasks to improve efficiency.
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Traditional AI – Uses data-driven decision-making to enhance HR processes.
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Generative AI – Creates content, assists with job descriptions, and personalizes employee experiences.
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Agentic AI – The next frontier, capable of autonomously handling complex HR transactions.
This is critical for CHROs and Chief People Officers because these AI advancements are reshaping HR operating models, improving recruiting and retention, and helping organizations reskill and upskill their workforce.
We also discuss the importance of "prompt engineering", a key skill HR leaders must develop to maximize AI’s potential.
How are you leveraging AI in your HR strategy? Drop a comment or message me—I’d love to hear your thoughts!
Request an invite to the BigHR Event the 2nd Friday each September.
For CHROs, CPOs and direct reports
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